Online Public Grievances Mechanism by Govt. of India
Government of India takes another step as a buildup to its e-governance initiative. I’m talking about this portal from Indian Govt. which aimed at providing the citizens with a platform for redress of their grievances. The policy guidelines for citizen-centric governance are formulated by DAR&PG (Department of Administrative Reforms And Public Grievances). It’s a Nodal agency in India which is responsible for the timely redress / settlement of citizens’ grievances. With a view to ensure prompt and effective redress to the grievances, a number of instructions have been issued by DAR&PG from time to time.
How this system works?
Grievances Redress System
As stated on the website the whole process could take 2 months duration which I believe should not be more than one month. But it’s better late than never. This initiative is a welcome step and hope it will be able to redress the public grievances effectively and timely.
